|
|
|
My VERY unsatisfactory experience with AcesDeals.biz |
|
|
|
|
|
I've been a photographer practically all my life, and have always had an interest in aerial photography. SO, after learning about, and researching quadcopters, I decided to take the plunge and by a DJI Phantom 2 Vision +. Upon this stellar recommendation by Jim Bowers on his YouTube channel (click here), on Nov. 10th I bought a Vision +, an extra battery, an extra battery charger, and a set of propeller guards from AcesDeals.biz. My Vision + arrived in a timely manner. When I made my initial order, Peter Ellin (the proprietor of AcesDeals.biz) had failed to mention that the propeller guards and battery charger were back-ordered. I learned this when I called him and asked him why they weren't in the box. After doing all the steps of the initial setup, I went to a clear area, did the pre-flight steps, and attempted to take off. Unfortunately, the right rear motor was defective, so the quadcopter never left the ground. I went home and immediately called Peter. He said, since I was under warranty (I'd only had posession of the Vision + less than 24 hours), to send him the quadcopter and the remote control. I wish that I had recorded THAT conversation. He pressed me VERY hard to admit that I'd crashed the unit. He also told me that the unit has a black box in it, and that DJI could tell whether I was telling the truth or not. Since I didn't record that conversation, all you have is my word that that's how it went. The chronology so far is: 11/10 - ordered it; 11/14 - received it; 11/18 - shipped it back; 11/20 - was received by AcesDeals.biz. The following Wednesday (the 26th) I get a call from Peter saying he's replaced the motor and would send the quadcopter, the propeller guards, and the additional charger to me on Friday (the 28th). The 28th passes and I never get any tracking numbers from Fedex. I call him on Monday (the 1st) and ask him why I haven't received any tracking numbers. He said he would get back to me in an hour. He never did get back to me. Our next conversation was when I called him four days later on the 5th. So I think to myself--since practically everything he'd told me so far is a lie--let me wait until Wednesday (the 3rd) and see if it shows up--nope. Okay, I'll give it 'til Friday--nope. As Gomer Pyle famously said, "fool me once, shame on you. Fool me twice, shame on me." I decided to record (click on the following links) any ensuing conversations to prove that honesty isn't one of Peter's strong points. I called him Friday morning (the 5th). Here's the ensuing conversation As I've said before, I don't trust anything Peter has to say so, after thinking about it, I asked him to e-mail me the tracking numbers (click here) . He did get back to me within the hour. Because he COULDN'T e-mail me the non-existent tracking numbers, he sent me this e-mail (click here). How can a brand new unit not include the smartphone holder? He's also lying when he writes that "shipping records" exist (which will be confirmed in the next paragraph). I then decided to call Fedex and ask them if Peter had sent me two packages on the 28th. OF COURSE he hadn't (click here)! I edited this particular file in order to delete my personal information and the on-hold muzak. Finally, I called Aces Deals one more time to let them know why I'd cancelled the "brand new" unit (click here). I consider the e-mail he sent me--along with the recordings--as PROOF that AcesDeals.biz is the most disorganized and unethical business I've dealt with in my life. I sent the parts back to AcesDeals.biz on Dec. 8th, and he received the package today (the 10th). I will fill in HERE ( 12/10/14) the date that I receive my full refund. Thank goodness I recorded at least a couple of conversations. I've learned a VALUABLE lesson: when dealing with--ESPECIALLY Internet--companies, record all conversations as proof of what was REALLY said/offered. This is an account of MY experience with AcesDeal.biz. Take from it what you will.
|